Refund Policy

Refund Policy for Borsaa

We at Borsaa We are dedicated to ensuring our customers enjoy a pleasant shopping experience. If you're unhappy about your purchase We're here to assist you. We invite you to read the Refund Policy to know what we do with refunds and returns.

1. Eligibility for Returns

To be eligible to receive an income tax refund, the following requirements must be fulfilled:

• The product should be unopened in the exact condition in which you received it and still in the original packaging.

• The item has to return within thirty days after purchase.

• The proof of purchase, like the number of your order or receipts, should be presented.

Certain products aren't acceptable for exchange, such as:

• Perishable goods (e.g., food, plants).

• Items that can be customized or made to order.

• Gift cards.

2. How to Request a Return

For a return request you can call our customer support team via info@borsaa.shop with the below information:

• Number of order.

• Product(s) that you would like to return.

• Motive behind the reason for the return.

Our staff will supply you with instructions for returning your item and the address to send your return.

3. Refund Process

When we receive the returned product, we'll review it to determine if that it meets our guidelines for returning items. If we approve, we'll make your refund according using the payment method you originally you used for the purchase. The refund process is typically within 7-10 working days.

4. Shipping Costs

• Return Shipping You are accountable to pay for return shipping in the event that the product is damaged or damaged at the time of the arrival.

• Initial Shipping The original shipping charges cannot be refunded. If you were offered free shipping with your purchase and you paid for shipping, this cost will be taken out of the refund.

5. Damaged or Defective Items

If you find a defective or damaged item Please contact us as soon as you notice damage or a defect by email at info@borsaa.shop with the following information:

• Photo of the defective or damaged product.

• Your order reference number.

We'll arrange for an exchange or full refund and charges for return shipping. This is in case of damaged or defective products.

6. Exchanges

We are unable to allow direct exchanges at this moment. If you would like swap an item you must return the item, and then place a fresh order for the product you want.

7. Non-Returnable Items

Some items are not acceptable for returns under our policies, such as:

• Gift cards.

• Products marked "final sale" or "non-returnable" when you the purchase.

8. Changes to This Policy

Borsaa retains the option to amend or modify our Refund Policy at any point. All updates will be published here along with the date of revision.

9. Contact Us

If you have questions or require further information about our Refund Policy Feel free to contact us via:
Email: info@borsaa.shop